"The content itself - the ideas and their organization into a complete framework and narrative -- held my attention completely. Of the things I think I knew already, I appreciated how well the author puts them, and of the things that were new to me, I felt I was really gaining something special. The writing is also concise, clear and punchy. The writing has an 'effortless' feel, which I happen to know is only achieved through effort."

“A Swiss army knife of communication tools.”

“If your emotional intelligence needs a boost when it comes to managing your staff, this is the perfect book to learn from. A light tone with touches of humour here and there make this an eminently readable book and one that is easy to glean information from and put into practice. Superb mentoring and coaching book, and highly recommended.”

“A fantastic insight into one's own blind spot. Thank you.”

“While the book is geared toward leaders, there are so many actionable skills and reminders that resonate with daily relationships.”

“In a word, this impressive book is ‘accessible.’ While that may not appear to be a significant compliment, it most assuredly is meant as one. The advice Helena offers is logical, easy to comprehend and incorporate, and at the same time is delivered with a keen wit that makes absorbing the information she offers a form of entertainment.”

“I don’t want to give anything away, but my favourite takeaway is around Empathy. You don’t have to care or understand, but you have to care that the other person cares about what’s happening/happened. This actually takes a lot of pressure off leaders and will help them be more effective at doing empathy.”

“This is clearly destined to be a management and workplace essential, but it’s just as much a secret weapon for communicating effectively while parenting, teaching, counselling, and navigating professional & personal relationships. Recommended!”

“A great guide to help with all sorts of situations encountered when managing, or working in a team. It’s a fairly short book, so it’s easy for busy people to read it ! Despite spending lots of time on management courses over many years, I found this book presented concepts in a different way that makes them easy to remember and apply.”

“Finally, a practical book that admits that the happy medium of coaching and leadership resides “somewhere between heart and head.” This is such a well-written, right-to-the-point book with actual examples of questions or prompts to execute the techniques Dr Kim lays out. Even more enjoyable was the tone of the book. There are gems of witty humor that make me want to hang out with her!”

“This is clearly destined to be a management and workplace essential, but it’s just as much a secret weapon for communicating effectively while parenting, teaching, counselling, and navigating professional & personal relationships. Recommended!”